At Café-Chinos, we take absolute pride in the quality and freshness of our meals. Every order is prepared warm and cooked to order using the finest ingredients. If your order does not meet your expectations, we want to make it right.
Orders can only be cancelled or modified before our kitchen updates the status to "Preparing". Once the food is in preparation or out for delivery, cancellations cannot be accepted, and payment is due in full upon delivery.
If you receive items that are incorrect, damaged during transit, or not hot, please contact our Chiniot helpline at 0311 7593578 within 30 minutes of delivery. We will verify the details and arrange:
Refusing to accept a correctly prepared order without valid cause may result in the suspension of your guest account and your delivery address from future orders on our platform.